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Free Delivery On All* Orders Over £100

Express Next Day Delivery

Postage and Delivery Information

Most of our items are delivered with a courier, courier companies do normally require a signature. Delivery can be over a 2-4 day period and you are agreeing to be available for delivery when scheduled. Orders cannot be left safe , if you are unavailable for delivery and the delivery fails you may incur a re-delivery charge or may have to collect the item from the couriers local depot. Some items are very fragile and failed deliveries can cause unnecessary damage. The courier will only hold your parcel for 4 days before returning the parcel to us.

Smaller items will be delivered by royal mail, this service should take no longer than 5 working days however please allow 10 working days before contacting us to report the parcel missing

Large Furniture and Extra Large Mirrors

All furniture items and extra large mirrors are sent with a specialist furniture company or on a pallet depending on the product and your postcode. The specialist delivery company will collect from us then consolidate van loads for areas before contacting you to arrange a suitable day and timeslot. Please add a contact telephone number and email address to your details when purchasing furniture or mirrors as the specialist furniture delivery company will need to contact you regarding delivery. Please allow 5-15 business days for delivery before contacting us. Low or high areas of England and Wales delivery can take slightly longer so please allow an additional 5-7 business days. We do not deliver Extra large mirrors to Northern Ireland, Scotland or any off-shore address. If your item is delivered on a pallet this is a drop curb / driveway service and it needs to be taken off the pallet so we would recommend you have someone to assist you as the driver may not help. If you require your order quicker than the 5-15 business days we can arrange a 3-5 business day service which is chargeable please contact sales@chicinterior.co.uk for a delivery quote.

 

We do not send any furniture or Large Mirrors overseas.

Scotland Delivery

There are additional charges for all parts of Scotland for larger items the checkout will calculate this for you when you enter your address details. We do not deliver extra large mirrors to Scotland. All Large furniture and extra large clocks will be delivered to Scotland on a pallet, this is a drop curb/driveway service, we would recommend you have someone to assist you as the item will need to be taken off the pallet by yourself.

Please contact us if you have any questions or queries on sales@chicinterior.co.uk one of our friendly sales team will be available to answer any questions you may have.

Delivery Charges

The delivery charge is £3.95 for most items, some smaller items are free postage. Free Delivery is available for orders over £100, but geographical restrictions apply, as detailed on this page. There are additional postage charges for some medium to larger items to be sent to Ireland, NI, IOM, IOW and any off shore address this is due to the item being to large to be sent through royal mail, the item has to be sent via a courier which have a supplement please call our friendly sales team on sales@chicinterior.co.uk and we will be happy to quote you accordinging.

All non mainland areas, Northern Ireland and Ireland

There are additional delivery charges to non-mainland UK or Scotland for medium to larger items, when purchasing the cart will add the delivery for you when you enter your postcode or country, please contact our sales team if you have any questions at sales@chicinterior.co.uk

Overseas Countries

Please contact our friendly sales team by emailing us at sales@chicinterior.co.uk

Returns and Refunds

We hope you like our products and will not need to return them to us, however if you do wish to return your item to us it will need to be in an unused condition and within the same packaging and an intact box including labels still attached please ensure you report your return within 5 days of receiving the item, once you have reported your return you have a further 7 days to return the item this is from the date you have reported the return, all returns costs are for the customer to pay. If you do not have the original packaging and box intact the item will be non-returnable. Refunds are less any delivery charges we have incurred. Online sales are based on the content offered by the retailer and not just the images shown, customers are agreeing to reading the full content description before placing there order. Orders that have been dispatched cannot be cancelled if you are wanting to cancel your order you will be required to return it to us within the original packaging and box. Once we receive this back a refund will be issued less the delivery charges we have incurred. Our returns address is Chic Interiors, Unit 10 Adwick Business Park, Adwick Park Court, Doncaster South Yorkshire DN6 7HD

Refused or Rejected deliveries, if the customer decides they no longer want the item and refuses or rejects delivery the cost for both the failed/refused delivery and the return costs will be deducted from any refund made to the customer, the cost for a refused delivery can be up to £100 depending on the item(s).

If you have received a damaged item we need to be informed within 2 days of receipt of goods, please note imperfection, distressing marks and chips are not damage most of our items are intentionally made this way to give the shabby chic finish. We are not liable for any damage caused by incorrect assembling or customers failing to read the content/description before purchasing. Online sales are based on the content offered by the retailer and not just the images shown, customers are agreeing to reading the full content description before placing their order. A pre-paid label will be provided for damaged goods to be taken to your local Royal mail sorting office. We will refund your money within 14 days of receipt of the item. If a partial refund has been offered and accepted by the customer this makes the order non returnable, partial refunds are at the discretion of the managing director.

Large furniture and large mirrors will require returning using a specialist furniture delivery company or pallet company. If you are requiring to return a piece of furniture or large mirror as it is not suitable the cost involved for the collection is for the customer to pay, we can arrange the collection for you however payment will be required before a collection can be booked. All items need to be in the original intact box and packaging, boxes that have been torn, cut or destroyed will not be returnable as the box is to weak for transportation, we cannot resell the item with a torn, cut or destroyed box. Once the item is returned to us the delivery charges we have incurred will be deducted from any refund (please note this can be between £40.00-£80.00) We will not accept a courier return for any large furniture or mirror as items are not cared for and may arrive back to us in a damaged condition(Certain exclusions apply)

Postage and Packaging on Returned goods

The buyer will be liable for all postage and packaging costs on returned items unless otherwise stated by ourselves, all items do need to be returned within 7 business days from when the item was received.

Cancellation Policy

Under the distance selling regulation act you have the legal right to cancel your order within fourteen days of receipt of the order, if your order has left us cancellations after this time cannot be offered (please refer to our terms and conditions).

The customer is responsible for all returns delivery/postage costs unless damaged or faulty.