Postage and Delivery Information

Most of our items are delivered with a courier, courier companies do normally require a signature. Delivery is 3-6 business days and you are agreeing to be available for delivery when scheduled, some items are very fragile and failed deliveries can cause unnecessary damage. The courier will only hold your parcel for 4 days before returning the parcel to us. All deliveries are to the customers door, couriers will not take items inside the property as they are not insured to do so.

Large Furniture and Extra Large Mirrors

All furniture items and extra large mirrors are sent with a specialist furniture company or on a pallet depending on the product and your postcode, all furniture orders will dispatched within 1-2 business days, delivery is upto 12 business days.  The specialist delivery company will collect from us then consolidate van loads for areas before contacting you to arrange a suitable day and timeslot. Please add a contact telephone number and email address to your order when purchasing furniture or mirrors as the specialist delivery company will need to contact you regarding your delivery. Please allow up to 12 business days (excluding weekends and bank holidays) for delivery before contacting us. Low or high areas of England and Wales delivery can take slightly longer . If your order is delivered on a pallet this is a drop curb / driveway service and it needs to be taken off the pallet so we would recommend you have someone to assist you as the driver may not help. If there are any restrictions that a large HGV/Arctic vehicle cannot get to your address, the pallet will have to be delivered on a much smaller vehicle and a charge is added for this, due to the delivery being designated to your address only. If you require your order quicker than the up to 12 business days, we can arrange next day delivery or a 3-4 business day service which is chargeable please contact sales@chicinterior.co.uk for a delivery quote. We do offer a room of choice service to some areas of the country, this is a chargeable service please contact us for price sales@chicinterior.co.uk

Scotland Delivery

There are additional charges for all parts of Scotland for larger items the checkout will calculate this for you when you enter your address details. All Large furniture and extra large mirrors/clocks will be delivered to Scotland on a pallet, this is a drop curb/driveway service, we would recommend you have someone to assist you as the item will need to be taken off the pallet by yourself and the pallet disposed off. If there are any restrictions that a large HGV/Arctic vehicle cannot get to your address, the pallet will have to be delivered on a much smaller vehicle and a charge is added for this, due to the delivery being designated to your address only.

Please contact us if you have any questions or queries on sales@chicinterior.co.uk one of our friendly sales team will be available to answer any questions you may have.

Delivery Charges

The delivery charge is £3.95 for all orders under £100, we offer free delivery over £100 but geographical restrictions apply, as detailed on this page.

All non mainland areas, Northern Ireland and Ireland

There are additional delivery charges to non-mainland UK or Scotland for medium to larger items, when purchasing the cart will add the delivery for you when you enter your postcode or country, please contact our sales team if you have any questions at sales@chicinterior.co.uk

Overseas Countries

Please contact our friendly sales team by emailing us at sales@chicinterior.co.uk

Returns Policy

We have a 14-day returns policy, which means you have 14 days from the date of receiving your order to request a return.

To be eligible for a return, the item must be unused, in its original condition and returned in its original box and packaging with all protective packaging, labels and accessories included. Proof of purchase will also be required. Returns received without a prior return request will not be accepted.

Return postage costs are the responsibility of the customer unless otherwise agreed. If the original box and packaging are not retained, the item will be non-returnable. Please ensure the item is packaged in the same manner as it was received to prevent damage during transit. Any item returned damaged, incomplete or lost whilst in transit will not be eligible for a refund.

Flat pack furniture is excluded from our 14-day change of mind returns policy once it has been assembled. Disassembling and reassembling furniture can weaken its structural integrity and may affect its quality, stability and future performance. For this reason, assembled flat pack items are non-returnable.

Where a return is accepted due to a change of mind, any refund issued will be less the original delivery charges incurred by Chic Interiors in sending the order. Return postage costs remain the responsibility of the customer. Once we receive the returned order and our warehouse team have checked it, a refund will be issued less the delivery charges we have incurred in sending the item to you.

We recommend using a fully insured and tracked delivery service for all returns. Upon request, we can provide details of our recommended courier services.

Returns Address

Chic Interiors
Office 1, 360 Business Park
Askern Road
Carcroft
Doncaster
DN6 8DG

Damaged or Faulty Items

If your item arrives damaged or faulty, you must notify us within 48 hours of delivery. We require a video clearly showing the damage or fault, together with a video of both the internal and external packaging before a collection or pre-paid returns label can be authorised.

If the damaged or faulty component is replaceable, a replacement part will automatically be supplied.

Items that arrive damaged or faulty must not be assembled or used. By placing an order, you agree to retain the original box and all packaging materials for any damaged or faulty item. This enables us to arrange a return where required. If the original packaging has been disposed of, we will be unable to arrange a collection or provide a resolution, as all courier collections require the item to be securely packaged for transit.

Where a return is approved for a damaged or faulty item, a pre-paid returns label will be provided. Chic Interiors does not offer partial refunds. Where appropriate, replacement parts or a replacement item will be provided as the available resolution.

Made to Order Items

Made to order items are manufactured specifically to your order and are excluded from our standard returns policy. Once an order has been placed, made to order items cannot be cancelled or returned.

Nothing within our Returns Policy affects your statutory rights.

Seasonal Items

When placing an order for a seasonal item whether this is Easter, Halloween or Christmas and you change your mind and do not want the item, the item does need to be on its way back to us (tracking requested to show this) before the seasonal event has taken place. This is due to far to many people placing orders using the product for the seasonal event and then returning them. We will not accept any returns for a seasonal item after this seasonal event has passed.

Seconds Items

These are items that may have some damage to them and we offer the item for considerably less than the original price, all seconds items are non returnable and non refundable.

Failed, Missed ,Rejected or Cancelled Deliveries

If a delivery has been confirmed by the customer and delivery company this becomes a binding contract, if the customer then fails to be home for the confirmed delivery a re-deilvery charge will apply. All confirmed deliveries are loaded onto the delivery companies vehicle to your designated address.

If the customer decides they no longer want the item and choices to cancel the order, refuse or rejects delivery the cost for both the refused delivery and the return costs will be deducted from any refund made to the customer, cancellations are not accepted after orders have left us.

Large furniture and large mirrors will require returning using a specialist furniture delivery company or pallet company. If you are requiring to return a piece of furniture or large mirror as it is not suitable the cost involved for the collection is for the customer to pay, we can arrange the collection for you however payment will be required before a collection can be booked. Once the item is returned to us the delivery charges we have incurred will be deducted from any refund (please note this can be between £100- £300) We will not accept a courier return for any large furniture or mirror as items are not cared for and may arrive back to us in a damaged condition(Certain exclusions apply) if the item received is damaged and we have replacement parts available these will automatically be sent out to you to make your item good.

 

Large Furniture and Extra Large Mirrors Delivery Information

All furniture items and extra large mirrors are delivered with a specialist furniture company or on a pallet depending on the product and your postcode, all orders for furniture will dispatched within 1-2 business days. The specialist delivery company will collect from us then consolidate van loads for areas before contacting you to arrange a suitable day and timeslot. Please add a contact telephone number to your details when purchasing furniture or mirrors as the specialist furniture delivery company will need to contact you regarding delivery. Please allow upto 12 working days for delivery, if your address is the very high or low parts of England and Wales then please allow a little longer. If your item is delivered on a pallet this is a drop curb / driveway service and the items will need to be taken off the pallet so we would recommend you have someone to assist you as the driver may not help.

Discount Codes

All orders are not confirmed until Chic Interiors accept the order. Orders can be cancelled by Chic Interiors for any reason and a refund issued. We offer discounts codes on the website from time to time and these can be used at the checkout, coded offers must always be used at the checkout we cannot offer refunds due to the code not be used.

Pre-Orders

Pre-orders are available on the website all pre-orders will be stored on the websites system until the goods arrive in stock. Most Pre-orders items are made to order so please allow the time frame for  production, once the order has been sent to the production stage we are not able to cancel the order. As soon as your order arrives into us we will send you an update of your order by email. If your order consists of a pre-order item then the whole order will be sent together we are unable to split orders. Please Note pre-order dates are only an estimate and delays can happen due to production or supplier delays.